Half a million Whirlpool washing machines recalled in UK

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Owners of Hotpoint and Indesit washing machines have hit out at Whirlpool, the parent company, after it announced a recall for more than half a million devices and urged people not to use them over Christmas.

A Whirlpool's Hotpoint washing machine model, which is about to be recalled together with the Indesit model.

Whirlpool has advised customers to unplug their machines and stop using them.

Whirlpool was already dealing with the problem of some of their tumble dryers - which also carry a fire risk.

It affects certain Hotpoint and Indesit branded models sold between October 2014 and February a year ago.

If you absolutely have to use it, Whirlpool recommends you don't wash on anything over 20C or lower as this significantly reduces the risk.

The list of models that could potentially catch on fire.

Consumers can check if their washing machine is affected by visiting https://washingmachinerecall.whirlpool.co.uk.

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"When the heating element in the washing machine is activated, in very rare cases a component in the door lock system can overheat, which, depending on product features, can pose a risk of fire", a company statement said.

Customers affected should call 0800 316 1442 for further information.

A Whirlpool spokesman said: "We are truly sorry for the technical issues customers have been experiencing on our website".

Whirlpool said it was working at "full speed" begin the recall in early January.

She first bought her machine six years ago and purchased one of the models now urgently being recalled.

More than 600 models of vented and condenser tumble dryers were affected, made by Hotpoint, Indesit, Creda, Swan and Proline between 2004 and 2015.

A Business, Energy and Industrial Strategy (BEIS) Committee investigation into the firm criticised the company for its slow response in modifying or replacing faulty machines while also condemning the firm's use of non-disclosure agreements (NDAs) to "silence customers".

Whirlpool said that, from January, to facilitate the latest recall, it will double its call-centre team to 800 agents, increase production of replacement models, increase its engineer workforce to 1,100 to cope with repairs, ramp up its collection and delivery capabilities, and set up a dedicated website.

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