"In the past, with a routine volume of event interruptions, we and our event organizers have been able to consistently offer more flexibility with refunds for postponed and rescheduled events".
Now, in the midst of a worldwide pandemic, live events are canceled and postponed.
A statement was also published suggesting that Ticketmaster customers could resell their tickets as opposed to getting a refund for them. Now Ticketmaster isn't making it easier for fans of any entertainment form. This means that anyone with tickets for a show that is rescheduled or postponed for a later date will be unable to get a refund.
As reported by Digital Music News, Ticketmaster - the world's largest ticket seller - posted Friday that it is no longer offering refunds for shows that have been postponed, even if the ticket holder can not attend the new date or if a new date has not be scheduled (as most haven't).
While customers are understandably upset with the big names' policy shifts, smaller ticketing sites are exactly forking over the dough.
White House orders 3M to stop exporting respirators to Canada
Separately, Trudeau said Amazon Canada will manage the distribution of personal protection equipment to the provinces. He cited nurses that cross the border in Windsor on a daily basis to work in the medical system in Detroit.
According to The New York Times, Ticketmaster acknowledged that it made changes to its website once the coronavirus pandemic caused the touring business to come to a grinding halt last month, however, it noted that the company's underlying refund policy has not changed. There is no information about refunds listed; you need to dig into the fine print of the AXS purchasing agreement to read: "Refund policies vary by venue and event; by purchasing a ticket, you agree to the refund policy of the associated venue and event".
The new refund policy outlined on Ticketmaster's website.
Planned events all over are not happening now because of the novel coronavirus.
It basically states that if future events are still scheduled you will be contacted with updates on cancellations and alternate dates.
Ticketmaster.com now links to a message that states "due to the unprecedented volume of cancelations, please note that you should expect your refund in as soon as 30 days" for any event that is canceled. As COVID-19 continues to spread, it is unclear when concerts, sports, and other events will resume.